Order processing time

We aim to process all orders within 3-5 business days.

We do not make deliveries on weekends or on Bank Holidays.

If we are receiving a high volume of orders, there may be an increase in processing time of up to 7-14 days. This will be communicated to you on the website before you purchase your order.

Please see our Shipping Cost Guide for further details in relation to weight of each of our product and the cost of shipping.

Approximate Weight per item ordered including packaging is as follows:

If you prefer to contact us further on shipping cost before placing an order, kindly email us on orders@lingaury.com where we can help you.

Customs, duties, and taxes

Lingaury is not responsible for any customs and taxes applied to your order outside the United Kingdom. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, import duties etc.).

UK Shipping and Delivery:

In light of the pandemic deliveries will be slower than usual so please make allowance for this. Please see our Shipping Cost and Weight Guide for an estimated delivery time which is dependent on the method of shipping.

International Shipping and Delivery:

We ship worldwide! See our Shipping Cost and Weight Guide for charges via our available shipping methods.

To obtain more information on shipping before placing your orders kindly email support: orders@lingaury.com.

Shipment confirmation and order tracking

Customers will receive a shipment confirmation with tracking number once the item has been shipped from the warehouse.

Damaged items, Loss Items and Delayed delivery

Damaged Items

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

If you received your order broken or damaged, please contact us on orders@lingaury.com.

Please Remember to save all packaging material and damaged goods prior to contacting us.

LOSS or Delayed delivery within the UK, EU and Worldwide

If your order is lost or unduly delayed, our support team are always willing to help you solve any issues that you might have so please feel free to contact us directly on orders@lingaury.com and we will assist you because after all, you are our Customer.

However please bear in mind that it is our responsibility to ensure you receive the goods, providing you have given us a valid and correct shipping address.

On occasion, goods sent by 1st and 2^nd class mail may be delayed and we have heard of instances where those goods show up as long as 4 weeks after they were sent in good faith.

Bearing this in mind missing UK orders will be re-sent 21 working days from the date of shipment and missing International and UK orders will be re-sent 28 working days from the date of shipment. If there have been any bank holidays or postal strikes during this period, this will also be taken into account.

Please note that where goods have been sent by regular signed-for and/or trackable air mail outside of the UK, we will not replace goods for 28 days from the date of shipment, as they are not considered lost by Royal Mail unless 28 days have elapsed.

Generally, where courier has been selected, we don’t have a precise replacement policy, as in our experience the couriers never lose packages and always deliver quickly – that’s why you pay more for the service. However please feel free to email us on orders@lingaury.com and we will be happy to help you.

This is why we strongly recommend selecting a Courier Delivery if your order must arrive by any particular date.

If missing goods have to be re-sent we ask that you have the integrity to let us know if it shows up later. You can then either arrange payment if you want to keep them or arrange to send the goods back to us (we will of course refund your shipping costs in this situation). Replaced goods will have ‘replacement’ written on the package so you are aware that this is not the original lost item that has arrived late.

If you select a shipping method that requires a signature upon arrival, someone has to be available to sign for the goods, though sometimes the shippers leave the goods with a neighbour who signs for it. If nobody is in, they should leave a note, though they sometimes customers claim they never got one. Either way, if you have not received your goods after about two weeks, feel free to contact us. If the delivery agents report back to us that they attempted delivery, but you were not in, we may need you to contact them to arrange re-delivery.

Where goods have been sent by regular signed-for air mail, we will not replace goods for 28 days from the date of shipment, as they are not considered lost by Royal Mail unless 28 days have elapsed. Where courier has been selected, we don’t have a precise replacement policy, as in our experience the couriers never lose packages and always deliver quickly – that’s why you pay more for the service.

Lingaury’s Returns policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund to the original payment method.

Please see below for more information on our returns policy.

 RETURNS

All returns must be postmarked within 30 days of the purchase date.

Returns process

To return an item, please email us at returns@lingaury.com  stating clearly your order number in the subject box within 14 days of receiving your order.

This will allow us to provide you with Return Merchandise Authorization (RMA) number within 24hours to 48 hours of receipt of this email.

After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Returns address:

Fusion Fulfilment Ltd (returned items)

RMA# : [Please insert RMA received)

C/o Lingaury Company Ltd
Units 18-20
Turnpike Industrial Estate
Turnpike Road
Newbury
Berkshire
RG14 2LR

United Kingdom

When returning your items please help us to identify you. We are unable to guess who returned goods came from. Therefore, you MUST include within the package a note with your name, address and post code and order reference written clearly within the package.

It would also be helpful if you can provide a reason for the return which may help us to serve you better.

Some common reasons may be: change of mind; faulty or defective goods; too big/too small among other things.

Please note that it is the customer who is responsible for return shipping fees/charges and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend you using trackable shipping method to ensure your package is safely returned to us.

We cannot provide you with a refund if your returned goods are not received.

Defective goods

If your products from our Lingaury Collection are defective you are entitled to return the goods for a full refund back to the original payment method and we are here to help! please contact us on returns@lingaury.com  to arrange a refund.

Please note that defects in manufacturing does not mean damage during shipping or whilst within your possession. These are covered elsewhere in this policy.

Requirements when returning ALL Lingaury Purchase

Please note the following stipulations in relation to ALL your returns:

• ALL returned items must be unused or unworn, must have tags still on the items and be returned in original packaging and in the same condition as we sent you.

• Items must have no visible signs of wear or use.

• In the interest of hygiene, wigs are non-returnable due to the nature of their use if they have been worn, tried on, brushed, combed, cut, altered, or damaged. ALL our Lace front wigs cannot be returned if the lace has been cut, damaged, or altered.

Returning Goods to us due to our own Error

If the goods are being returned due to error on our part, a full refund will be given including the cost of shipping the item back to us. However, all returns must be within seven (7) working days after the dated the item was delivered and goods must be in the condition set out above.

For more information, please contact returns@lingaury.com

REFUNDS

After receiving your return and inspecting the condition of your item(s), we will process your return.

Please allow at least 3-5 working days from the receipt of your item to process your return.

A refund will be given within 14 days of us receiving your returned item(s).

Refunds may take some time to appear on your credit card statement, depending on your credit card company.

Please do feel free to contact us again on returns@lingaury.com should there be any undue delay in receiving your refund.

Additional Information- Returns and Refund:

• Leave up to 30 days from our receiving your return for you to receive your refund.
• Customers are required to pay the courier fees involved with returning the items and any other fees that may be required.
• We do not refund the customers costs for shipping goods back to our warehouse unless goods are being returned due to an error on our part.
• Where goods are returned from within the UK and the EU, we charge £5 to cover our processing and handling fees.
• Where goods are retuned from outside the UK, we will charge a £10 charge or 10% of the order value (whichever is the greater value) to cover the cost of customs and other taxes (where applicable) and the processing and handling fees.

• Sale items marked as FINAL Clearance SALE cannot be returned. This is due to the fact that there may be a reason for the clearance sale which will be communicated to you before purchasing.

• We shall have no liability to you for any delay in the delivery of products ordered or returned or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, pandemic and epidemic and any other similar events.

 Limitation

Any claims for non-delivered/lost items must be made within 14 days of dispatch (UK) and 21 days (non-UK).

 Wrong Address

It is the customers responsibility to enter / select the correct full address when they place an order. If a customer gives us the wrong or incomplete address for their shipment, such as an address they no longer live in, the wrong country, the wrong post code, or a place that does not even exist (yes, even this has happened on occasion), we will not refund the goods if they get lost. Also, if you change address and have not changed the shipping address on your account, we will not replace goods that have been lost, as this is a result of customer error rather than our error!

Shipping Outside The United Kingdom (U.K)

If you are purchasing goods from outside of the UK, please note the following: –

• Some countries have very stringent laws and will not allow certain goods into the Country. Although the items we sell is unlikely to fall into this category, it is your responsibility to ensure that your purchase is allowed. If the goods are returned, we will gladly refund the cost of the products, but not your shipping cost. In practise this almost never occurs, but we need to mention it, nonetheless.
• We are not liable for any items that are seized, lost or confiscated by any foreign government outside of the UK. This occurrence is incredibly rare, but we must mention it, nonetheless.
• We are not liable for any tariffs, import duties or international taxes imposed outside the United Kingdom.
• We are not responsible for any tariffs or export duties imposed within the UK for shipping goods to the EU and/or internationally.

****NOTHING IN THIS POLICY AFFECTS YOUR STATUTORY RIGHTS.

Questions

If you have any questions concerning our return policy, please contact us at:

returns@lingaury.com

Contact Us

If you need to talk to someone about your return or refund, we’re here to help. Feel free to email us on returns@lingaury.com